{"id":300,"date":"2023-03-02T08:50:06","date_gmt":"2023-03-02T08:50:06","guid":{"rendered":"http:\/\/localhost\/wp\/furento\/?page_id=300"},"modified":"2026-06-05T22:50:21","modified_gmt":"2026-06-05T22:50:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/missionarypackages.com\/centralamerica\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Package Preparation<\/b><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I do not know the exact amount I will be shipping, how much do I order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We always invite our customers to do an estimated guess. An average package is 5 lbs. However,\u00a0if you need to add extra weight you can add up to 10 more extra pounds on our website section \u201cAdd extra pounds\u201d and pay for it there.<\/b>\u00a0We will connect those pounds to your order. If you are over that 10 lbs amount you will need to make another order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow early do I need to order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Many families come to us a week ahead of the shipment asking if we can include their packages and we can\u2019t. Our shipments sell out around 2-3 weeks of the shipping date. Thus, make your order ahead of time as space is limited.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have 3 bags - Do I need to print a form in each package?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, a form should be included in one package. The rest of the packages should contain the Missionary name – mission and bag number written\u00a0clearly\u00a0<\/b>with sharpie.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI missed one little thing in my package, can I overnight the package to you through Amazon<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Packages from Amazon tend to get lost. Amazon or the family forget to put who the package belongs to and stays sitting in our warehouse. Also, it\u2019s very hard to add one little thing to a package as we receive hundreds of packages weekly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to send everything in one gallon ziplock bags?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The principle is to send it in a transparent bag. You do not need to use a small bag if you are shipping bigger items. You can purchase XL ziplock bags in Amazon or even Walmart\/Target to put all your items inside. But do not limit yourself to 10 small bags when you can put all in one.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo we need to remove the tags out of the clothes we purchased<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You would truly help us by removing the tags. When we go through customs we do not want to give the impression we are reselling any items inside the country. Removing the tags helps us avoid any confusion with customs officials.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI am Purchasing shoes, can I ship them inside the Box?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, please take the shoes out. The boxes take too much space that we could use to include other packages to ship.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy package is .7 lbs over what I purchased - How much should I pay extra?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Guidelines:<\/b><\/div>
Less than .5 lbs = You do not have to pay<\/div>
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More than .5 lbs = Pay extra pound<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if my package is more than I initially purchased, will you let me know how much I owe?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You will receive an email from us to let you know the final weight in order for you to pay the difference on our website.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I know if my package was delivered to the mission office?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You will receive an email once your package is at the office.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does my package take to arrive to the office after the shipment date?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It usually takes between 3-7 days after the shipping to the country occurs. Remember you will be notified of the whole process and especially when your package gets delivered.<\/p>

However, there are a few exceptions where packages may take longer than usual. Please review the specific guidelines for the following missions in Brazil and Peru:<\/p>

Florian\u00f3polis Mission – Brazil:<\/b> Packages are shipped directly to the home address rather than the office.
Juiz de Fora & Goi\u00e2nia Missions – Brazil:<\/b> Expect longer transit times due to local logistics.
Manaus South & Manaus North Missions – Brazil:<\/b> Subject to extended delivery windows.
Arequipa & Cusco Missions – Peru:<\/b> We highly recommend shipping directly to the missionary for these locations.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI am sending food, should I take it out of its box?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Despite not wanting boxes to not take extra space, foods need to come in their original packaging.\u00a0<\/div>
For example, do not take cereal out of the box.\u00a0<\/div>
Do not take Mc&Cheese out of its box<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Check our Do’s and Dont’s page: https:\/\/missionarypackages.com\/centralamerica\/dos-and-donts\/<\/a>\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes but please contact our Customer Service team at (385) 436-2328<\/strong>\u00a0for more detailed guidelines before sending these items.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I send Vitamins?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, but please be moderate. The max amount of bottles of vitamins per person is 3. Many people exaggerate the amount of vitamins that they are sending and then it created confusion with the customs official.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI only ordered 1 lb (One pound) to make a quick reservation but my package weights way more than I expected, what can I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Remember that you can add up to 10 extra pounds. If you go over you will need to make another order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I send cash in my package?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please do not send cash. However, if you want to send a few coins that is permitted.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if my package weighs less than i paid for?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you have extra weight credit, we need to know before the package is shipped so we can verify it and give you a refund<\/strong>. If we do not know before, we may not have a chance to verify the weight and money may not be refunded.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tInsurance Policy<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our insurance covers two main scenarios: complete package loss (when your order never arrives to the mission office) and missing items (when your package arrives but items are missing). Please note that coverage does not extend to product performance or manufacturer-related issues.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Mailing to Saratoga Springs<\/b><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI shipped my package to you, can you let me know if you got it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We do not send individual notifications upon receiving packages at our warehouse. However, you will automatically receive an update as soon as your package is being prepared for shipment.<\/p>

If you have any urgent concerns about your package’s arrival, please feel free to reach out to our Customer Service team at (385) 436-2328.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI selected \u201cSignature upon delivery\" and you haven\u2019t received my package yet - What is happening?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please do not select the option for us to sign upon delivery. We are not usually present to be able to sign packages. If it happens, we need to make a trip to USPS in order to pick it up and it makes us waste a lot of time<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI sent you my package and I forgot to include the name in each bag and the form, what can I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please send a text message immediately<\/b> to our Customer Service team at (385) 436-2328<\/strong>\u00a0with your details. While you can also reach us via Facebook or email, texting or calling is the fastest way to resolve this.<\/p>

We process hundreds of packages, and an unlabeled item can easily get misplaced or separated. If we do not receive your information in time, your package will unfortunately have to be held back for a later shipment. We are happy to help you fix this, but we need to know as soon as possible!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have not send my package in a transparent ziplock bag, I just put everything in a box and shipped it. I then reread the instructions and I realized I did it wrong. What can I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please send a text message immediately<\/b> to our Customer Service team at (385) 436-2328<\/strong>\u00a0with your details. While you can also reach us via Facebook or email, texting or calling is the fastest way to resolve this.<\/p>

We process hundreds of packages, and an unlabeled item can easily get misplaced or separated. If we do not receive your information in time, your package will unfortunately have to be held back for a later shipment. We are happy to help you fix this, but we need to know as soon as possible!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Package Preparation What if I do not know the exact amount I will be shipping, how much<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-300","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/missionarypackages.com\/centralamerica\/wp-json\/wp\/v2\/pages\/300","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/missionarypackages.com\/centralamerica\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/missionarypackages.com\/centralamerica\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/missionarypackages.com\/centralamerica\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/missionarypackages.com\/centralamerica\/wp-json\/wp\/v2\/comments?post=300"}],"version-history":[{"count":46,"href":"https:\/\/missionarypackages.com\/centralamerica\/wp-json\/wp\/v2\/pages\/300\/revisions"}],"predecessor-version":[{"id":16130,"href":"https:\/\/missionarypackages.com\/centralamerica\/wp-json\/wp\/v2\/pages\/300\/revisions\/16130"}],"wp:attachment":[{"href":"https:\/\/missionarypackages.com\/centralamerica\/wp-json\/wp\/v2\/media?parent=300"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}